IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN RAISE THE REQUEST FROM ‘ MY ACCOUNT ‘ SECTION WITH EASE.
YOU CAN DROP US A MAIL AT [email protected] AND YOU WILL GET A REVERT WITHIN 48-72 WORKING HOURS.
RETURN POLICY FOR INDIAN CUSTOMERS
We have 7 DAYS RETURN POLICY
RETURNS BY INDIAN CUSTOMER
If the customer is unsatisfied with the product delivered then he/she needs to mail us at [email protected] within 2 days from the date of receiving the parcel. After analysing the reason/reasons for return, if satisfied, We will arrange a pick-up from your place (reverse pick up may not be available on selected pin codes). We have two options for processing such returns :-
Store Credit– We add amount equal to the product value to your ‘ Fit-Pro‘ Account . You can use this credit amount during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
Bank Refund– We refund the amount minus Rs.150/-(adjusted towards shipping & re-stocking charges) per product in your bank account. We need following bank details – Name, A/c no., IFSC Code, Bank, Branch to process the refund. These details need to be provided by the customer along with the mail for return request.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
Refund process (if customer requests for refund) will start only after we receive back the product and validate the return. Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company’s mistake), responsibility lies on the customer to arrange for the pickup again.
Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10-15 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue may be closed within 20-30 days of our receiving of the return package from you. Fit-Pro will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by Fit-Pro and accept Fit-Pro decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 30% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.
Items to be returned must be unused, unworn, and undamaged. Return items will only be accepted in their original packaging
Refunds are made as follows:
If the payment was made in cash then the refund is made in the form of a bank transfer.
If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
CANCELLATIONS BY INDIAN CUSTOMER
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at [email protected]
If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
The customer agrees not to dispute the decision made by Fit-Pro and accept Fit-Pro decision regarding the cancellation.
Please note that there may be certain orders that we are unable to accept/fulfill and can be cancelled. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include but are not limited to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Fit-Pro and accept Fit-Pro decision regarding the cancellation.